No. You will only ever receive a notification if it is relevant to a location or a specific topic you have selected. At this point, the City of Kamloops is only using Voyent Alert for emergency alerts and critical incident notifications, such as unplanned water disruptions. This may change in the future.

To identify which topics you would like to subscribe to, visit the “My Topics” menu on your Voyent Alert! account.

No. You will not be charged to download the Voyent Alert! app or use this service.

No. The only information required to register is a postal code or address and a phone number or email address. No other personal information such as your name, address, or date of birth is required. Please see the Voyent Alert! Privacy Policy at voyent-alert.com for more details.

Federal and provincial services advise users about issues at a broader provincial or district level. These alerts provide general warnings to effectively notify the variety of users in their regions. How the issue might impact you, specifically, might not always be immediately clear.

Voyent Alert! works on a more detailed level. We provide you with customized information including where the alert is relative to your location and your immediate next steps.

Additionally, as Voyent Alert! is administered at the community level it can be used for general day to day communications and local services.
 

Voyent Alert! is a cloud-based service utilizing Canadian-based resources for operations and storage.

ICEsoft undertakes measures to ensure that Voyent Alert! is compliant with the Personal Information Protection and Electronic Documents Act of Canada (PIPEDA).

No. Voyent Alert! is very simple to use.

When you first register, helpful hints are included to guide you in setting up your account. If you ever get stuck, click on the “?” on the side of the screen for assistance. Additional support can be found on the Voyent Alert Frequently Asked Questions page (Voyent-alert.com/ca/community) where you can also submit a question directly.

Voyent Alert! is a notification system that uses advanced geospatial technology to send personalized alerts about emergencies and day-to-day activities.

Rather than receive a generic message about an event taking place in your town, Voyent Alert! will provide detailed information that is relevant to you. Our alerts can provide necessary details including an event’s distance from you, maps of the impacted areas, and your next steps.

The result is that the message you receive provides the most important information, allowing you to make better, more informed decisions.

Yes. Provided they have access to email or a phone, you can assist them with registering for Voyent Alert!. Simply install the app from the App Store or Google Play Store or use the web registration to receive email, voice calls, or text alerts.

Yes. Voyent Alert! Users can register for multiple notification methods (Mobile App, Text Message, Email, or Voice Call) across different devices. However, each method needs to be independently registered.  For example, to receive alerts by both phone and email you would need to register twice, once for each method of contact.

If you would like to register for any additional methods of receiving Voyent Alert! Notifications, please visit the Voyent Alert registration page at https://ca.voyent-alert.com/vras/register.html.

Yes. Visitors to the community can register with an address for the community just like residents. We recommend selecting a public building like City Hall (7 Victoria Street West) or a hotel. Visitors will be notified if any alerts are sent out that affect one of the “My Locations” they may have set. 

To confirm your registration, you only need to login to your account. When you login you will be sent a new 4-Digit Verification Code to your device. Make sure to use this new code. Once you have successfully logged in you can be confident that you will receive your alerts. To login to an account visit the Voyent Alert! Login Page at https://ca.voyent-alert.com/vras/client.html.

You can register for the service in one of two ways:

1. If you would like to use Voyent Alert! on your smart phone, download and install the Voyent Alert! mobile app from the Apple App Store or Google Play Store. Then simply enter in an address and follow the instructions.
2. If you would like to receive text, email, or voice call notifications, visit the Voyent Alert web-based registration page at https://ca.voyent-alert.com/vras/register.html. After you enter in an address, a registration code will be sent to you via the contact method you provided.  Once you enter the registration code, registration is complete.

The City of Kamloops will only issue alerts for locations within city limits registered on the City of Kamloops account. 

• Pins located outside of city boundaries in the City of Kamloops account will not receive alerts.
• Pins located inside of city boundaries in the TNRD account will not receive alerts from the City of Kamloops. 

Existing users (prior to March 2022): If you had registered with Voyent Alert! prior to February 2022 under the TNRD account and with a location within City of Kamloops boundaries, your account has automatically been added to the City of Kamloops Voyent account and no further action is required. You also remain registered with the TNRD account. You can toggle between the two accounts using the drop down at the top of the menu, accessed at the top left corner of the screen. If you are adding a new location, you must register each location under the appropriate account.

New users (as of March 2022): The current version of the app only allows users to register locations with one account (City of Kamloops or TNRD). If you are registered with the City of Kamloops Voyent Alert! app and also wish to receive emergency alerts and notifications for an address within the TNRD, visit TNRD.ca/services/emergency-services/emergency-alerts/ to register to receive alerts for your TNRD locations via text, email, or phone call. You must register each location under the appropriate account. 

If you have any questions, please contact Voyent Alert at customer.support@voyent-alert.com. 

If you would like to leave or delete Voyent Alert! you will need to login to Voyent Alert! at https://ca.voyent-alert.com/vras/client.html or open the Voyent Alert! App. Then click on the menu options icon (three horizontal bars) located in the top left corner of the screen and select ‘My Profile’. Once in ‘My Profile’, select unsubscribe. This will unregister you from the system and you will no longer receive alerts or notifications.

Even if you were unable to successfully enter your verification code, your account has still been created. All you are required to do is verify it and this is easy to do.

To begin, go to the Voyent Alert! login page at https://ca.voyent-alert.com/vras/client.html and enter your contact information. Request a new verification code by pressing send. Then check your method of contact for the new 4-Digit Verification Code. Once you have entered the 4-Digit Verification Code, your account will be successfully registered and verified.

Note: you must keep the login screen open on your computer. If you need to access an email account online, please do so in a new browser window or tab.

If you signed up to receive SMS or text alerts on the Voyent Alert registration page and didn’t receive a text message with a verification code, we recommend you try the following:

• Confirm that the phone number you provided with is correct.
• Confirm that you are currently in an area with cell reception and coverage.

If you are unable to resolve this issue, please email voyent.support@icesoft.com.

If you signed up to receive Voice Call alerts on the Voyent Alert registration page and didn’t receive a phone call finalizing your registration, we recommend you try the following:

• Confirm that the phone number you provided with is correct.
• Determine if you are using any call blocking programs. If this is the case, you will need to add the City’s phone number: 1-250-828-3461 to your allowed contacts.

Adding an allowed contact is different depending on your service provider. We recommend contacting them directly for instructions.

If you are unable to resolve this issue, please email voyent.support@icesoft.com.

If you signed up to receive email alerts on the Voyent Alert registration page and didn’t receive an email with a four-digit verification code, we recommend you try the following:

1. Confirm that the email address you registered with is correct. We recommend checking for typos and verifying that it has the correct .ca or .com ending. You can verify this by copy & pasting your email address from the Voyent Alert! webpage and trying to send yourself an email to that address.
2. Check your spam or junk folder in your inbox. If there is no email in your spam folder, try to register again and confirm that your contact information was correct.
3. Add the following email address to your email contact list: alert@voyent-alert.com.
4. Login to confirm your Voyent Alert! registration using the Voyent Alert login page. This will send a new verification code to your email, which will now be visible in your inbox.
5. If you have requested multiple verification codes, please use the most recent one that was sent to you.

For information on how to add an email to your email contact list, please refer to the help pages for your email providers. 

If you are unable to resolve this issue, please email voyent.support@icesoft.com.

Yes.  If you are outside of the City of Kamloops you can still register to receive alerts. Simply enter Kamloops or a Kamloops address on the registration page to get started.  Once registered, you can either move your “home” pin or create a new one for other locations of interest to you.

The Thompson-Nicola Regional District (TNRD) also uses Voyent Alert. The City of Kamloops will only issue alerts for locations within city limits. If you wish to also receive emergency alerts and notifications for an address within the TNRD, visit TNRD.ca/services/emergency-services/emergency-alerts/. You must register each location under the appropriate account. 

• Pins located outside of city boundaries in the City of Kamloops account will not receive alerts.
• Pins located inside of city boundaries in the TNRD account will not receive alerts from the City of Kamloops. 

If you have any questions, please contact Voyent Alert at customer.support@voyent-alert.com. 

In order to receive voice call notifications when using call control, you will need to add the City’s phone number: 1-280-828-3461 to your allowed contacts.

Adding an allowed contact is different depending on your service provider. We recommend contacting them directly for instructions.

No. Provided you are connected to a mobile service or can access your email, the alerts will get to you wherever you are, even if you are outside of Kamloops.