Neptune Technology Group has installed over 4 million of the same water meter units throughout North America. There have been no reported issues of interference or health issues related to the transmission of the device.

The meters broadcast on frequencies between 902 MHz and 928 MHz (the same as an older style cordless phones) at an output power of 0.1 watts for 0.007 seconds every 14 seconds. In other words, each household's water meter will be transmitting a wireless signal for less than 60 seconds per day.

The signal is not sent continuously, unlike other devices such as household wireless computer routers and cell phones that transmit constantly.

The City's policy is to install one appropriately sized meter per service line. Any request for deviations from that policy must be addressed by the City.

No. Only City of Kamloops staff or approved contractors can repair, remove, or replace water meters.

Yes. An adult at least 18 years of age must be home at all times during the installation.

The water meters are factory tested and exceed the standards for accuracy set by the American Water Works Association.

The City of Kamloops is responsible for any future maintenance at no cost to you, provided that you take reasonable caution to prevent any damage to the meter. Like your gas or electric meter, it is illegal to tamper with the water meter.

Ensuring a reliable water supply requires careful conservation and responsible management. By reducing demand, conservation helps extend the life of the existing infrastructure and delays the need for costly capital investment, such as expanding the Kamloops Centre for Water Quality, which is approaching capacity. 

Water meters are a vital component of the City's water management strategy. They provide accurate measurement of treated water use, support energy savings through improved pumping efficiency, and play a key role in mitigating the impacts of drought.

For residents, water meters offer greater control over consumption. They empower users to adjust usage habits, detect leaks , and ultimately save both water and money.

If the water meter is inside the house (most common), someone over the age of 18 is required to be present.

If the water meter is outside the house in a meter pit, no one needs to be home.

Note: Water will be turned off during the upgrade. After the water is turned back on, we recommend running your taps for a few minutes to clear out any air in the lines. 

Most water meter upgrades can be completed within 30–90 minutes.

At this time, appointments are available Monday to Friday, 7:00 am to 3:00 pm. Limited after-hours appointments may be arranged by special request and may be subject to a fee.

Please ensure that the water meter is accessible (area around it cleaned – items moved out of the way) and that pets can be kept away from the water meter during the work.

Yes, water will be temporarily turned off during the work. 

There may be air in the water lines following the water meter replacement. We recommend running water from a higher-elevation faucet (upstairs) for a few minutes to clear out any air in the lines.

If the City’s technician cannot access the water meter safely or the area is obstructed, your appointment may be rescheduled. A return visit may be subject to a fee.

Please provide a minimum of 24 hours' notice if you need to reschedule your appointment by calling 250-828-3461.

There is no cost to the property owner as long as the water meter is accessible, hasn’t been damaged or frozen, and the upgrade is scheduled during normal business hours.

Refusal to accommodate a water meter replacement is a violation of the Waterworks Bylaw. If you refuse, the City may impose a “no water meter” fee on your utility statements or install a meter pit on the property. All costs associated with the meter pit installation are at the owner’s expense. 

City's Waterworks Bylaw No. 12-31