How a Request for Service is Processed
A request for service is not an emergency response. All requests for service are placed into a calls-for-service system that forwards the concern to the appropriate department. Issues that deal with public safety issues will be dealt with first.
Once a Community Services Officer has concluded their investigation into your concern, the information is entered back into the system for tracking purposes. The Community Services Officer will then contact you with the results of the investigation.
Filing a Request for Service: What We Need From You
Before we can act on your request for service from a Community Services Officer, we will require your name, address, and phone number, and the specifics of your request/concern (ie. the address of concern and property owner, if known).
This is not an emergency response service. If there is an emergency situation that requires police, fire, or ambulance, please phone 911.
The Community Services Division works to promote compliance with the City's bylaws. These services are primarily accomplished through one-on-one interactions, public education and awareness programs, and if needed, enforcement. Community Services Officers are able to follow up on service requests related to bylaw infractions such as noise, dog, parking, zoning, suite, graffiti, nuisance properties. Concerns of sharps, social issues, shopping carts, and unhoused wellness checks can also be reported here.
If you have a concern regarding a bylaw infraction, there are several options to request for assistance:
- Phone 250-828-3409
- Email us
- Send a letter outlining your concerns to: Community Services, City of Kamloops, 1303 Mission Flats Road, Kamloops, BC, V2C 1A9
If you are able to provide all the details required by the Community Service Officer to investigate your concern, the Community Service Officer will not contact you until after they have attended to the matter. Please be assured we have received your request, it will be triaged, and you will be advised of the outcome.
Our business hours are 8:30 am–4:30 pm, closed between 12:00–1:00 pm. If you call and leave a voicemail, please leave your name, phone number, and a brief description of your issue.
Standard Operating Guideline for Bylaw Enforcement
In order to address complaints in a fair and consistent manner, this guideline has been developed to provide guidance to staff and the general public regarding bylaw enforcement.