Yes. Visitors to the community can register with an address for the community just like residents. We recommend selecting a public building like City Hall (7 Victoria Street West) or a hotel. Visitors will be notified if any alerts are sent out that affect one of the “My Locations” they may have set. 

Yes. Provided they have access to email or a phone, you can assist them with registering for Voyent Alert!. Simply install the app from the App Store or Google Play Store or use the web registration to receive email, voice calls, or text alerts.

Yes.  If you are outside of the City of Kamloops you can still register to receive alerts. Simply enter Kamloops or a Kamloops address on the registration page to get started.  Once registered, you can either move your “home” pin or create a new one for other locations of interest to you.

The Thompson-Nicola Regional District (TNRD) and Tk’emlups te Secwepemc also use Voyent Alert. The City of Kamloops will only issue alerts for locations within city limits. Pins located outside of city boundaries will be automatically registered for the TNRD or Tk̓emlúps te Secwépemc account and will receive alerts from the appropriate governing body.

You can register for the service in one of two ways:

1. If you would like to use Voyent Alert! on your smart phone, download and install the Voyent Alert! mobile app from the Apple App Store or Google Play Store. Then simply enter in an address and follow the instructions.
2. If you would like to receive text, email, or voice call notifications, visit the Voyent Alert web-based registration page at https://ca.voyent-alert.com/vras/register.html. After you enter in an address, a registration code will be sent to you via the contact method you provided.  Once you enter the registration code, registration is complete.

The City of Kamloops will only issue alerts for locations within city limits registered on the City of Kamloops account. Pins located outside of city boundaries will be automatically registered for the TNRD or Tk̓emlúps te Secwépemc account and will receive alerts from the appropriate governing body.

Yes. Voyent Alert! Users can register for multiple notification methods (Mobile App, Text Message, Email, or Voice Call) across different devices. However, each method needs to be independently registered.  For example, to receive alerts by both phone and email you would need to register twice, once for each method of contact.

If you would like to register for any additional methods of receiving Voyent Alert! Notifications, please visit the Voyent Alert registration page at https://ca.voyent-alert.com/vras/register.html.

To confirm your registration, you only need to login to your account. When you login you will be sent a new 4-Digit Verification Code to your device. Make sure to use this new code. Once you have successfully logged in you can be confident that you will receive your alerts. To login to an account visit the Voyent Alert! Login Page at https://ca.voyent-alert.com/vras/client.html.

Even if you were unable to successfully enter your verification code, your account has still been created. All you are required to do is verify it and this is easy to do.

To begin, go to the Voyent Alert! login page at https://ca.voyent-alert.com/vras/client.html and enter your contact information. Request a new verification code by pressing send. Then check your method of contact for the new 4-Digit Verification Code. Once you have entered the 4-Digit Verification Code, your account will be successfully registered and verified.

Note: you must keep the login screen open on your computer. If you need to access an email account online, please do so in a new browser window or tab.

If you signed up to receive Voice Call alerts on the Voyent Alert registration page and didn’t receive a phone call finalizing your registration, we recommend you try the following:

• Confirm that the phone number you provided with is correct.
• Determine if you are using any call blocking programs. If this is the case, you will need to add the City’s phone number: 1-250-828-3461 to your allowed contacts.

Adding an allowed contact is different depending on your service provider. We recommend contacting them directly for instructions.

If you are unable to resolve this issue, please email voyent.support@icesoft.com.

If you signed up to receive email alerts on the Voyent Alert registration page and didn’t receive an email with a four-digit verification code, we recommend you try the following:

1. Confirm that the email address you registered with is correct. We recommend checking for typos and verifying that it has the correct .ca or .com ending. You can verify this by copy & pasting your email address from the Voyent Alert! webpage and trying to send yourself an email to that address.
2. Check your spam or junk folder in your inbox. If there is no email in your spam folder, try to register again and confirm that your contact information was correct.
3. Add the following email address to your email contact list: alert@voyent-alert.com.
4. Login to confirm your Voyent Alert! registration using the Voyent Alert login page. This will send a new verification code to your email, which will now be visible in your inbox.
5. If you have requested multiple verification codes, please use the most recent one that was sent to you.

For information on how to add an email to your email contact list, please refer to the help pages for your email providers. 

If you are unable to resolve this issue, please email voyent.support@icesoft.com.

If you signed up to receive SMS or text alerts on the Voyent Alert registration page and didn’t receive a text message with a verification code, we recommend you try the following:

• Confirm that the phone number you provided with is correct.
• Confirm that you are currently in an area with cell reception and coverage.

If you are unable to resolve this issue, please email voyent.support@icesoft.com.