PerfectMind

PerfectMind will replace ezREG as of Wednesday, March 6, 2019 and will be used for all program registrations from the Spring/Summer 2019 Activity Guide onward. Before you register for programs, you will need to setup your PerfectMind accountThis is a simple process that should take less than 5 minutes.

If you have completed a transaction within the past two years (registered for a program, booked a facility, or held a membership), we have transferred your account details to PerfectMind on your behalf. These clients will receive an email in February 2019 to the email associated with their ezReg account that will provide them with a username (email address) and a temporary password, and invite them to login to PerfectMind and verify their online account information

Search For Recreation Programs

Setup A New Account

  1. Launch PerfectMind
  2. Click "Create an Account" at the bottom of the box.
    • Please note: the first member created on any new account will be assigned as the primary contact for the account. Please add an adult client first, and then add additional family members on the "My Info" page in step 4.
  3. Add the requested account details and click "Submit".
     

    At this point, you will be logged into your PerfectMind account and can add or edit your account information. PerfectMind will also send you an email with a one-time temporary password for the next time you log in to PerfectMind. When you use your temporary password, you will be prompted to create a new password. Password must be at least 10 characters long, contain one uppercase letter, 1 number, and cannot contain a sequence (i.e. 123456 or 123abc). A sample password could be Bucketlist1.

  4. Once logged in, you will land on the "My Info" page. Here, you can verify or edit your contact information, including mailing and email addresses, add credit card information, and add family members to your account.
  5. Within the "Schedules" section of the site, you will be able to view all available Recreation programs for the remainder of the winter session. All spring and summer programs will be available for review as of March 6, 2019. Visit us again on March 13, 2019 at 6:30 am to register for spring and summer programs. 
  6. Select the "Launch Website" button to visit the City's webpage for more information on programs, facilities, and services. 

Other options:

  • Save your credit card information to our encrypted and secure system for easy and fast transactions
  • Opt-in to receive important emails such as program updates, cancellations, facility closures, special events, and other service updates.

Create your PerfectMind Account 

If you have any questions or issues setting up your account, please email perfectmind@kamloops.ca.

Setup Your Transferred Account

  1. Login to PerfectMind using the username and temporary password provided in the email (watch for the email in late February).
  2. You will be prompted to create a new password. Password must be at least 10 characters long, contain one uppercase letter, 1 number, and cannot contain a sequence (i.e. 123456 or 123abc). A sample password could be Bucketlist1.
  3. Once the password is reset, users will be asked to login again using the new password.
  4. Once logged in, you will land on the "My Info" page. Here, you can verify or edit your contact information, including mailing and email addresses, add credit card information, and add family members to your account.
  5. Within the "Schedules" section of the site, you will be able to view all available Recreation programs for the remainder of the winter session. All spring and summer programs will be available for review as of March 6, 2019. Visit us again on March 13, 2019 at 6:30 am to register for spring and summer programs. 
  6. Select the "Launch Website" button to visit the City's webpage for more information on programs, facilities, and services. 

Verify your PerfectMind Account 

System Highlights

  • A new user-friendly online system to register for programs on any device at any time of day
  • A family account feature to keep track of your whole family's activities and schedules in one place
  • Track your activity history and more at your fingertips in your personalized account
  • Robust search functions that will allow you to search for an activity by keyword, age, day, time or location
  • View the availability of a class and immediately book online

Frequently Asked Questions

Why are you switching to a new system?

Our current system, CLASS and ezReg, is very dated and is no longer supported by the supplier. This has created an opportunity to implement a more user-friendly system that better meets the needs of our residents and the City of Kamloops.

Will my account information be automatically transferred into the new system?

If you have registered for a program, booked a facility, or held a facility membership anytime in the last two years, we will transfer your information into PerfectMind and you will be emailed with your new login information.

All other customers are encouraged to setup your new PerfectMind account prior to the launch of the new system on March 6, 2019 and Spring/Summer registration on March 13, 2019.

Why doesn't the City transfer all customer accounts?

Our current database has accumulated over 65,500 clients and many of these client profiles are obsolete or incomplete. To ensure that we only bring in current and accurate information into our new recreation software, your help and patience is greatly appreciated. We will be asking for your support as we request missing information, create your new client account upon your first purchase, or ask you to go online to create your own account.

Is my credit card information secure?

Yes, the new software and payment processor are fully encrypted and compliant to ensure your personal information is secure.

The software requires all passwords must:

  • be at least 10 characters long
  • contain one uppercase letter
  • contain one number
  • not contain a sequence (i.e. 123456 or abc123)

Sample password: Bucketlist1

We strongly encourage our users to choose a strong password and be diligent in protectint their personal information and account details. 

Can I still register in person at a facility or on the phone?

Yes, you can still call or register in person at TCC, Westsyde Pool & Fitness Centre, or Kamloops Museum & Archives. Please note that online registration with the new system will be faster than phone or in-person. We appreciate your patience.

Why should I opt-in to receive notifications and emails?

The Canadian Anti-Spam Legislation requires users to consent to receive emails from the City of Kamloops. You will be asked to opt-in to two different email options:

  1. Transaction emails – When you buy a service, you will be emailed documents such as receipts, registration confirmations, membership agreements, rental agreements, withdrawal or transfer confirmations, scheduled payment agreements and payment reminders, waitlist updates, membership pass expiry updates, etc.
  2. General communication emails – we encourage you opt-in to this option to learn about new programs, service opportunities, and special events. In addition, we will notify you of any service disruptions or situations that may affect your experience. 
What should I expect in March 2019?

City staff will do their best to complete your sales needs as fast as possible. Since we are using a new software application and creating accounts, we ask for your patience as it may take us a bit more time to process your in-person or phone-in transactions. Please note that you can register for programs online at your convenience. 

Where do I login?

To login to your account, launch PerfectMind, and click on "Login or Create Account". 

Do I need to have an account to search for programs?

No. You can navigate through the system without having an account, or being logged in. You will only be prompted to log-in or create an account when you register for a program.

How do I search for an activity?

Search for an activity in one of two ways:

  1. Use the Search function on the Schedule page. You can search by entering a keyword in the search field.
  2. Navigate through programs under the main categories: Adapted Programs, Aquatic Programs, Drop-In, Parties, PacificSport, Registered Programs and Special Events. You can refine your search using the filters: Age, Day of Week, and Date Range.
How do I register for an activity?

Step 1. Find and select a program using one of two ways:

  • Use the Search function on the Schedule page. You can search by entering a keyword in the search field.
  • Navigate through programs under the main categories: Adapted Programs, Aquatic Programs, Drop-In, Parties, PacificSport, Registered Programs and Special Events.  You can refine your search using the filters: Age, Day of Week, and Date Range.

Step 2. Login or Create Account

Step 3. Attendees Screen: Select family member(s) you would like to book and click “Next”

Step 4. Review Screen: Review your Cart Summary and select “Checkout”

Step 5. Payment Screen: Enter payment information and “Complete” the transaction

What will happen if I try to register for an activity that is full?

You will not be able to register for a course that is full, but you can add yourself to a waiting list.

If a space opens for that activity or additional sessions are added, you will be contacted by phone. If we are unable to reach you, your space will be given to the next person on the waiting list. Placement on a waiting list does not guarantee a spot.

How do I know when I have successfully registered for a program, class, or activity?

You have successfully registered for a program, class, or activity when you click the “Checkout” button on the payment screen. You will receive a confirmation email with all of the details.

You can also view all of your client info by clicking on the “My Profile” button found at the top left.

Troubleshooting
I have previously held an account with the City of Kamloops, but I can't log in.

Our current database has accumulated over 65,500 clients and many of these client profiles are obsolete or incomplete. To ensure that we only bring in current and accurate information into our new recreation software, not all accounts have been transfered into the new system.

To create a new account, click here.

I have an account, but I can't see the course I registered for.

There is a possibility of having multiple accounts using different email addresses.

If you think this might be the case, please contact the front desk at 250-828-3500 to have the accounts merged. In the case of a merge, front desk staff will resend the up-to-date login information.

I have entered my credit card information, but I cannot adjust or delete it.

If you need to update or remove a credit card that is stored on your client page, you will need to contact the City of Kamloops Recreation Department at 250-828-3500 or visit us in person at TCC, Westsyde Pool & Fitness Centre, or Kamloops Museum and Archives.

You can add multiple credit cards to your account if you need to replace a new card/correct information prior to registration, and cannot contact us right away to update your stored information. Simply contact us at your earliest convenience to remove or deactivate any stored card(s) no longer needed.

If you have any questions or issues setting up your account, please email perfectmind@kamloops.ca.