Notice to ezReg Customers
Upcoming Changes to Online Registration System ~ Payments by VISA
The City is currently working to implement a new membership and online registration system to replace the current Class/ezReg system. The new system, called Perfect Mind, is expected to launch in March 2019 and will alleviate many of the concerns that both clients and staff have recently experienced with Class.
In the meantime, VISA is making improvements to its procedures that require software to send additional security information with each transaction. These changes cannot be accommodated by Class.
As a result, effective October 14, 2018, the City will no longer be able to accept VISA by phone or through the ezReg online registration system for course registration, field and facility bookings, and membership payments. MasterCard can still be accepted online and by phone at this time.
Clients may still use VISA in person at TCC, Westsyde Pool & Fitness Centre, and Kamloops Museum & Archives.
Staff are working to mitigate the impact on clients by proactively providing solutions and alternatives tailored to each user group. More details about the solutions and alternatives will be provided as they are finalized.
The City recognizes the inconvenience this causes and we appreciate patience and understanding as a better customer service solution is developed.
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