Results of the 2019 Citizen Satisfaction Survey

Release date: 
February 11, 2020

The results are in from the 2019 Citizen Satisfaction Survey, which was conducted by Forum Research in fall 2019.

The City of Kamloops conducts a comprehensive citizen satisfaction survey every few years, with the previous one completed in 2016. Using telephone interviews with 400 randomly selected residents who represent the community’s demographics, the survey addresses a wide range of topical issues facing the community and provides a detailed assessment of citizens’ attitudes, needs, priorities, and satisfaction levels. This research ultimately helps to guide the City in making decisions regarding planning, budgeting, and issues management.

Key highlights from the report include a strong score for overall quality of life in Kamloops—rating well above comparable neighbouring communities—and while taxation is a concern for some residents, 80% of respondents feel they receive good value for their taxes, which is 13% above the average of neighbouring comparable municipalities.

The three biggest top-of-mind issues for residents were transportation issues such as sidewalks, street lighting, and road conditions (mentioned by 17% of respondents), homelessness (mentioned by 13% of respondents), and crime/safety (mentioned by 9% of respondents).

Residents continue to prefer tax increases over cutting services, as seen in previous surveys; however, survey results indicate that residents prefer to increase user fees over taxes when asked the preferred method for increasing revenue.

“These findings indicate an appreciation for a growing, vibrant city and remain consistent with the 2016 results, which indicated the importance of parks, recreation, culture, community safety, and affordability,” said Mayor Ken Christian. “The report not only indicates where we are excelling at building a great community, but also where we have an opportunity to look at effectively targeting the services residents see as room for improvement and of importance.”

Copies of the report are available to the public online at