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Pilot Project for Surface Lot Parking Launches March 1

Release Date

A pilot project to expand remote payment options for daily and hourly parking at City‑owned surface lots will launch on March 1, 2022, with the introduction of the PayByPhone app.

The free PayByPhone app allows drivers to pay for parking at City-owned surface lots with their credit card using a mobile app, a computer, or a phone instead of using a pay station. This app is integrated with the City’s parking system to provide real-time information patrolling Community Services Officers’ handheld units.

The PayByPhone app allows the user to:

  • pay for parking by phone, by app, or online
  • extend parking sessions by your phone
  • use different languages such as Spanish, Chinese, or Punjabi
  • receive receipts by email or access them online
  • receive text alerts before parking time expires
  • pay for parking using various secure payment options (e.g. Visa and Mastercard)

The pilot project will run March 1–August 31, 2022, in all City-owned parking lots. City-owned parkades are not part of the project. If user response is favourable, the pilot project will extend to on-street parking September 1, 2022–February 28, 2023. The app will be evaluated based on end-user feedback/experience, technical performance, and administrator usability.

“We have listened to feedback provided by users and are working towards improving the service,” said Tammy Blundell, the City’s Community Services Manager. “The purpose of this pilot project is to explore whether or not the PayByPhone app is what we’ve been looking for to address the challenges users are facing while allowing us to streamline technology to its fullest potential. Our goal is to ensure that paying for parking is easy and pain-free for the wide audience of users.”

The FlowBird app is also still available to provide a mobile pay option for both on-street parking and surface lots. Parking payments may also be made directly at a pay station using cash/coin or credit card.

The City recommends drivers pay for parking as soon as possible to avoid receiving tickets. Parking payment hours, rates, and timelines for street and lot parking have not changed and are available at