PerfectMind Makes Recreation Program Registration Easier than Ever

Release date: 
February 27, 2019

The City of Kamloops is excited to announce that registering for recreation programs is about to be easier than ever with the launch of PerfectMind, the City’s new membership, online registration, and facility booking system.

Launching March 6, 2019, PerfectMind will offer users improved functionality and an enhanced online experience for searching, registering, and paying for recreation programs. The new system will replace the current Class/ezReg system, which is very dated and is no longer supported by the supplier.

“We’re excited to launch PerfectMind in time for spring registration,” said Linda Stride, the City’s Recreation, Health and Wellness Supervisor. “We’ve felt customers’ frustration with ezReg as it has aged, and we’re happy to have a new system in place that responds to the changing needs of our organization and our customers.”

If you have completed a transaction with the City within the past two years—registered for a program, booked a facility, or held a membership—the City has transferred your account details into PerfectMind on your behalf; however, customers will need to log in and verify their account information. These customers will receive an email in advance of March 6 with their specific login information. Customers without any activity within the past two years will need to set up new PerfectMind accounts. An email address is required to access customer accounts; client numbers and family PINs are no longer required.

Customers who intend to register for spring/summer programs are encouraged to log in to their account before the first day of registration (Wednesday, March 13, 2019) to test the new system and ensure that any issues are resolved before that day.

In order to accommodate the transition from ezReg to PerfectMind, the City will be unable to accept any program registrations between March 1 and March 5. If you wish to register for any programs that will take place during or shortly after this period, please register using your ezReg account prior to March 1. Any classes that start after March 6 will be available for registration in PerfectMind following its launch.

System highlights:

  • a new, user-friendly, online system to register for programs using any device at any time of day
  • a family account feature to keep track of your whole family's activities and schedules in one place
  • personalized accounts that will allow you to track your activity history and more
  • robust search functions that will allow you to search for an activity by keyword, age, day, time, or location
  • allows you to view a class’ availability and immediately book online

For more information, visit Kamloops.ca/PerfectMind.