The City offers a monthly direct debit payment option for customers on utility accounts. If you choose to participate in the plan, your utility bill will be adjusted accordingly and automatically taken out of your bank account on the last day of each month.
You can start at any time. The cut-off for signing up each month is five business days before the last day of the month. If you sign up during the last five business days of the month, your first payment will come out the following month. Contact the Revenue and Taxation Section at 828-3438 or see the Cashier at City Hall.
The City of Kamloops will debit your account on the last day of each month. Note: if the last day falls on a weekend or statutory holiday, your account will be debited on the next business day.
No, you cannot set your own monthly payment amount. Monthly amounts are set based on individual accounts and are subject to recalculation.
No, you will remain on the plan until you want to cancel it. If your account has more than two return (e.g. NSF, account closed) charges in one year, it will be removed from the installment plan.
Yes. If a direct debit is not honoured by your bank for any reason, a service fee will be charged.
Notify the City to cancel your installment plan. Your lawyer or notary should look after all adjustments.
Notify the City in writing to cancel your plan. Three weeks' notice is required.