Utilities Billing

On May 5, 2020, Council authorize an amendment to Fees Setting Bylaw No. 44-1 to allow for the removal of the following fees related to collection of property tax and utility fee revenue retroactive to March 31, 2020, and until December 31, 2020:

  • non-sufficient funds (NSF) charges
  • account transfer and refund charges
  • additional tax notice or utility bill

Water, sewer and garbage statements are mailed semi-annually for all flat rate utility accounts. Semi-annual payments are due in full by the last working day of March and September.

For all utility clients with water meters, statements are mailed quarterly. Quarterly payments are due in full on or before the applicable due dates in order for the customer to avoid interest charges.

All amounts not paid by the applicable due dates will be subject to twelve percent (12%) interest per annum calculated annually. Payments must be received by the City on or before the applicable due dates in order for the customer to avoid interest charges.

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Resources:

Frequently Asked Questions
Can I pay online?

Payment is not available online through the City. Payments may be made at most financial institutions in Canada (in person; by telephone banking; or online banking), credit unions, by mail, or in person at City Hall located at 7 Victoria Street West. 

View payment options

Important Notes: 
If you are paying through your bank— ensure the account number (folio without the dashes) is for your current property not previously owned properties. Folio numbers are attached to the property, NOT the owner. Please also ensure that you are paying under Utilities, not Property Taxes or Business Licence accounts.

Payments made through your financial institution may take 3-5 business days to reach the City. Please allow sufficient processing time before the tax due date. Penalties will be applied to payments not reaching the City of Kamloops by the due date.

Who do I make out my cheque to?

Please make cheques payable to the City of Kamloops. If you are mailing a cheque, please allow sufficient time for it to reach City Hall: 

    City of Kamloops Revenue Division
    7 Victoria Street West
    Kamloops, BC,  V2C 1A2

We do not accept the postmark as a received date. The City of Kamloops must receive payment by the due date to avoid interest charges.

Can I use my credit card to pay my utilities?

The City of Kamloops does NOT accept credit card payments for payment of property taxes; however, you may be able to use a third-party payment service provider who offers a credit card payment service.

Can I pay my utilities monthly?

The City offers a monthly direct debit payment option for customers on utility accounts. If you choose to participate in the plan, your utility bill will be adjusted accordingly and automatically taken out of your bank account on the last day of each month.

Learn more about the Pre-Authorized Withdrawl System.

I pay through the PAWS monthly installment program, do I have to do anything else?

You will have to read your quarterly statements to see if your payments are changing as the bills are recalculated each quarter. If there is no change to your payment, there will be no message on your statement.

The December 31st payment will be the payment that will reconcile your account to zero, so the amount may be more than your regular PAWS. Please ensure that you have the funds in your bank account on December 31, if there is a balance owing.

What happens if I pay late?

If your payment is not paid by the due date, there will be a 1% penalty added to the outstanding amount for a total of 12% per annum. Payments must be received by the City on or before the applicable due dates in order to avoid interest charges.

Why are my Utilities transferred to Property Taxes?

Any outstanding balance on your utility account as of December 31st is transferred to your property taxes as arrears, Sec 245(1) of the Community Charter.