Kamloops Fire Rescue

Dispatch Centre

The Kamloops Fire Rescue Dispatch Centre partners with 29 fire departments throughout the Thompson-Nicola Regional District providing a reliable, centralized, 911 support facility. The centre is one of the few in British Columbia to provide 911 fire services for their entire regional district.

Six communications operators man the dispatch centre; one for each of the four platoons, as well as two flex communication operators covering sick relief and holiday relief.

State of the art equipment

The Kamloops Dispatch Centre system is designed with radio, landline, satellite communication redundancy and all systems have battery back up. In some cases UPS systems are in place to ensure a constant power supply, vital for communications and dispatch equipment.

The dispatch communications is centered around two distinct systems. An AVELCAD, C.A.D. (computer aided dispatch) mapping system, and a ZETRON series 4000 video CRT based radio dispatch console system.

The AVELCAD mapping software automatically "pops up" the location of a 911 caller from any of the major cities or towns located within the Thompson Nicola Regional District. This state of the art system features excellent mapping and asset management capabilities.

The ZETRON series 4000 CRT based console operating system is also cutting edge technology and designed specifically for no single point failure specifications. The system allows communication operators to dispatch multiple fire departments simultaneously and maintain contact throughout the incident.

All communications at the centre are recorded on a "Best of Breed" Dictaphone Freedom call recording and archiving system. All voice communications are archived to DVD and stored in confidential files.

The City of Kamloops and the TNRD is well served with a flexible and reliant system able to meet our needs for years to come.