Utility Billings

Finance

Utility Billing

Water, Sewer and Garbage statements are mailed semi-annually for all flat rate utility accounts. In order to qualify for the 10% discount, semi-annual payments will be due in full by the last working day of March and September.

Direct Debit Equal Payment Plan
The City offers a monthly Direct Debit Equalized Payment Option. If you choose to participate in the plan, your semi-annual utility bill will be divided into six equal payments and automatically taken out of your bank account on the last day of each month. You will automatically receive the 10% discount when all six payments have been received and applied to your account.

FAQ's

When does the plan start?
The Equal Payment Installment Plan begins in January, and applications must be in City Hall by Friday, January 16th.

When will the payment come out of my account?
The City of Kamloops will debit your account on the last day of each month. Note: - If the last day falls on a weekend or statutory holiday, you account will be debited on the next business day.

Can I sign up for the equal payment plan if I miss the Jan 16th start up?
Yes. Contact the Revenue Department at 828-3438 or see the Cashier at City Hall.

Can I set my own monthly payment amount?
No. Monthly amounts are set by dividing the Net Semi-annual bill by six.

Do I have to sign up each year?
No, you will remain on the plan until you want to cancel it. If your account has more than two Return (e.g. - NSF, account closed, etc.) charges in one year, it will be removed from the installment plan.

Is there a service fee for returned direct debits?
Yes. If a direct debit is not honoured by your bank for any reason a service fee will be charged.

I am on the plan but have sold my house. What do I do?
Notify the city to cancel your installment plan. Your lawyer or notary should look after all adjustments.

How do I cancel?
Notify the city in writing to cancel your plan. Three weeks' notice is required.

Logo Contact
Revenue and Taxation Manager
7 Victoria Street West
Kamloops, BC V2C 1A2
ph (250) 828-3438 (Utilities)
ph (250) 828-3437 (Taxes)
fax (250) 828-3578
email revenue@kamloops.ca

Note: All correspondence is entered into our system, and will be dealt with in due process. Please allow several working days for a response. Thank you.