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City Administration and Departments » Business and Client Services

Key Initiatives

The following are our key departmental activities:

Public Relations: to inform Kamloops residents and city staff of current projects and issues of interest to the community.

Communication Plans
Reports and Surveys
Special Event Management
City Publications and Branding
Web Site and Social Media Management

Media Relations and Advertising: to maintain a positive relationship with media outlets in order to improve communication with the public.

News releases
Press Conferences
Submitting Articles for Publication

Business and Tourism Fulfillment: to collaborate with Venture Kamloops, Tourism Kamloops and other business organizations for the enhancement of business and tourism development in Kamloops.

Synchronize roles with the above organizations for cost-efficiency and to avoid overlap.
Liaise with business associations to leverage marketing, improve communication, and avoid overlap.
Assist the Thompson-Nicola Film Commission when film productions are interested in shooting within Kamloops.

Customer Service and Best Practices: to assist the senior management team in the City of Kamloops' Quest for Quality in municipal practices.

Contribute to customer service strategies to improve relations with citizens.
Maintain the customer service training and exercise program.
Participate in the development and execution of the Citizen Satisfaction Survey.

Client Assistance and Mediation: to ensure City of Kamloops responds to and communicates well with residents and businesses.

Offer intervention and mediation services between internal departments and clients or residents.

Communications and Community Engagement
7 Victoria Street West
Kamloops, BC V2C 1A2
ph 250-828-3572

Note: All correspondence is entered into our system and will be directed accordingly. The City of Kamloops will endeavor to contact you within two business days. Thank you.