Complaints

Complaints

Our business hours are 8 a.m. to 4 p.m. in spring/summer and 8:30 a.m. to 4:30 p.m. in fall/winter. When leaving a voice mail please leave your name, phone number and a brief description of your issue.

If you have a concern regarding a By-law infraction you have several options available to Register a Complaint.

  • Visit City Hall in person
  • Phone 250-828-3407 for downtown Parking complaints or Court inquires
  • Phone 250-828-3409 for all other complaints
  • E mail bylaws@kamloops.ca
  • Send a letter outlining your concerns to:
    Bylaw Enforcement
    City of Kamloops
    6 Seymour Street West
    Kamloops, BC V2C 1E1

What we need from you

Before we can act on your Complaint we will require your name, address and phone number. This information is kept strictly confidential and no names are given out until such time as the matter is heard in Provincial Court.

The specifics of your complaint is also required, the address and possibly the name of the property owner causing the problem, is beneficial to the investigating officer.

How complaints are processed

All complaints are placed on a calls for service complaint system that forwards the complaint to the appropriate department, Complaints are dealt with as they come to us.

Complaints that deal with public safety issues will be dealt with first.

Once an officer has concluded his investigation into your concern the information is entered back into the system for tracking purposes. The Bylaw Enforcement officer will contact you with the results of his investigation into your concerns.





Bylaw Enforcement
City of Kamloops
6 Seymour Street West
Kamloops, BC V2C 1E1

Downtown Parking, Court Inquiries: 250-828-3407
Other Inquiries (24/7): P: 250-828-3409 F: 250-828-3609
E: bylaws@kamloops.ca

Note: All correspondence is entered into our system, and will be dealt with in due process; we strive to answer all replies within 24 hours. Thank you.